Telecom with BT France

Accurate prediction and recommendation of “next” actions in complex telecom service workflows are relevant to all global network providers. The increasing diversity of communication technologies means knowledge cannot be easily shared between all actors, leading to misunderstanding or errors. Linking ML models to explanation strategies will benefit experienced Telecom engineers, apprentices in training programmes, and customers who will see improved network uptime from faster task resolution. Existing user studies with BTF will inform our planned co-design activities in the iSee evaluation cockpit.

Want to have a try ? just click on this Evaluation experiment invite link (incognito), create your account and start the chat bot. you can log in to iSee chatbot directly with your account at the cockpit